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TOPIC: Stromlo cafe owner lashes out at bad comments on Trip Advisor

Stromlo cafe owner lashes out at bad comments on Trip Advisor 10 years 9 months ago #22555

  • emgybsanz
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Ms Hunter runs the Scope Cafe at Mt Stromlo, which boasts possibly the best views in Canberra,Old meets new when Quasar Wut, but had closed its kitchen as of Thursday.

I'm spent, I'm exhausted, I'm bedraggled, Ms Hunter said,Is Cote de Pablo coming back to 'NCIS'-, although she insisted she was not walking without legal advice.

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The university's decision not to renew her contract ends a lengthy battle which has seen Ms Hunter quoted in the media lobbying for the cafe's facilities to the upgraded and more recently a dispute about more than $8000 in unpaid rent.

A letter from ANU to Ms Hunter on Monday said her licence to operate at the site would cease at the end of this month.

The letter outlined the unpaid rent and said the university had noted negative reviews on TripAdvisor and Urban Spoon referring to poor service and food.

The university is concerned about the reputational issues that this will cause to the future operation of the site, the letter said.

The letter said the university had spent many resources trying to resolve negotiations over a new contract to no avail .

Ms Hunter said it was wrong for the university to use the bad reviews in its reasoning. She believed the comments had been used against her because she was in the middle of a dispute about upgrading the facilities.

Websites such as TripAdvisor have annoyed hoteliers and restaurateurs across the world for years and many have claimed reviewers have .

Ms Hunter said a lot of the complaints on the website related to the rundown nature of the facility which she had been lobbying ANU to fix.

The cafe owner,COLUMBUS, Ohio- Ohio State to, who a shipping container was being used at the moment and mice were getting in and did not have enough security infrastructure. She said there had been five burglaries in a year.

Ms Hunter said she believed her deadline to pay the rent had been granted because of problems with the facilities last year. In its letter, the university rejected this and said there was another occasion when the cafe had delayed paying rent.

A university spokesman said the licensing agreement between ANU and Ms Hunter's business, Hoshitaka Pty Ltd, to operate the Scope Cafe expired in February.

ANU has been negotiating a new agreement with licence holder since January 2014, the spokesman said.

ANU and the licensee were unable to settle on terms and conditions for a new licensing agreement.

Details of the licence agreement between ANU and Hoshitaka Pty Ltd are confidential.

ANU maintains that it has at all times negotiated with Hoshitaka Pty Ltd fairly and in good faith.

The university plans to continue to offer cafe services to staff and the many visitors who travel to the historic Mount Stromlo site.

The existing agreement has been on a month to month basis since February.
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